1. Overview At Flash Delivery Service, customer satisfaction is our top priority. We understand that there may be circumstances where a refund is necessary, and we are committed to handling these situations fairly and efficiently. This policy outlines the conditions under which refunds may be issued and the process for requesting a refund.2. Eligibility for RefundsOrder Cancellations:Orders canceled within one hour of placement are eligible for a full refund.Orders canceled after one hour may be subject to a cancellation fee. The remaining balance will be refunded.Delivery Issues:If your delivery is not completed as scheduled due to an error on our part, you may be eligible for a refund of the delivery fee.Refunds will not be issued for delays caused by incorrect address information, inability to access the delivery location, or other factors outside of Flash Delivery Service’s control.Damaged or Lost Items:If an item is damaged or lost during delivery, you may be eligible for a refund or compensation, subject to an investigation by our team. Claims must be reported within 24 hours of delivery.3. Non-Refundable ItemsPerishable goods (such as groceries) are non-refundable unless they arrive damaged or spoiled.Digital products or services, once delivered, are non-refundable.4. Refund ProcessHow to Request a Refund:To request a refund, please contact our customer support team at [insert contact information] with your order details, the reason for the refund request, and any supporting documentation (e.g., photos of damaged items).Processing Time:Refund requests will be reviewed and processed within 7 business days of receipt. If approved, the refund will be issued to the original payment method.Partial Refunds:In certain situations, only partial refunds may be granted, depending on the nature of the issue.5. Late or Missing RefundsIf you haven’t received a refund after the processing period, first check your bank account again.Contact your credit card company or bank, as there may be some processing time before a refund is posted.If you’ve done all of this and still have not received your refund, please contact us at [insert contact information].6. Changes to This Policy Flash Delivery Service reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and app, and will take effect immediately.