At Flash Delivery (referred to as "we," "our," or "us"), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website, mobile app, and fulfillment packing services. By using our services, you agree to the terms described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name, address, email address, phone number, and other contact details provided during account creation or order fulfillment.
b. Transaction Information
- Details of orders, payment information, delivery addresses, and other related transaction data.
c. Usage Data
- Information on how you interact with our website and services, including IP address, browser type, device information, and usage patterns.
d. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your browsing experience, gather website traffic data, and improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver products and services you request.
- Process and manage your orders, payments, and deliveries.
- Communicate with you regarding order status, customer service, promotions, and updates.
- Improve our services, website, and customer experience through analytics.
- Comply with legal obligations and ensure the security of our systems and services.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
- With Service Providers: We may share your information with third-party logistics partners, payment processors, and IT service providers to facilitate your deliveries and transactions.
- For Legal Purposes: We may disclose information if required by law or in response to valid legal requests such as subpoenas or court orders.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a new entity.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.
5. Your Data Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we update or correct inaccuracies in your data.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications by following the opt-out instructions in the emails we send.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
7. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not cover those sites, and we are not responsible for the privacy practices of those third parties. Please review the privacy policies of those websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Flash Delivery
Email: support@flashdelivery.com
Phone: +971 526003109
